Service Design
I specialize in crafting seamless end-to-end experiences that delight customers and drive success. Through a collaborative process, I analyse, design, and optimise every touchpoint of your service to maximize efficiency and customer satisfaction. From user journey mapping to prototyping, I ensure that every interaction reflects your brand's values and exceeds user expectations.
User Testing
I do rigorous testing with users to ensure the usability and effectiveness of your digital products. I facilitate to uncover insights, identify pain points, and validate design decisions to refine and perfect your digital solutions with my user testing service. I use third-party agencies to recruit users, or work with client to get internal or external users for user testing.
Heuristic Evaluation / UX Audits
I help identifying design problems in a user interface. I compare design against a set of guidelines called heuristics.
I specialise in conducting thorough assessments based on industry-standard usability principles. From identifying usability issues to recommending solutions, I provide actionable insights to enhance user experiences.
GEL & DSM
I do rigorous testing with users to ensure the usability and effectiveness of your digital products. I facilitate to uncover insights, identify pain points, and validate design decisions to refine and perfect your digital solutions with my user testing service. I use third-party agencies to recruit users, or work with client to get internal or external users for user testing.